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MyVMS XVR FAQ

Admintool asks for a password

Admintool operations require the username and password of the main MyVMS administrator. By default, the username is admin and the password is empty.

How can I reset the administrator password for MyVMS XVR?

Follow these steps:

  1. Take a USB flash drive larger than 1 GB and format it as NTFS.
  2. Create a text file named password-reset.txt in the root directory of the USB flash drive.
  3. Paste the MyVMS XVR address into password-reset.txt. You can copy it from Manage → MyVMS XVR name → Utilities.
  4. Insert the USB flash drive into the recorder USB port and restart the device by switching the power off and on.

All user passwords will be reset. Settings and user accounts will remain unchanged.

How can I do a factory reset?

You can perform a complete factory reset of all MyVMS XVR settings through the local interface or through the network.

Using the local interface

  1. Open Manage → MyVMS XVR name → Utilities → Factory Reset.

Using LAN or Internet via TURN service

  1. Open Observer and connect to MyVMS XVR.
  2. Open Manage → MyVMS XVR name → Utilities → Factory Reset.
Observer does not connect to MyVMS XVR, but the device is visible in Admintool

Possible reasons and solutions:

MyVMS XVR is in a different subnet

  1. Change the recorder IP address in the local menu: Manage → MyVMS XVR name → Utilities.
  2. Via LAN: Observer → Connect to servers → DVR Administration tool → Network → Network settings.

IP address filtering was previously configured

  1. Change the computer IP address to one that is included in the IP address filter list.
  2. Do a factory reset via LAN: Observer → Connect to servers → DVR Administration tool → Support → Factory reset.
  3. Export the settings via LAN: Observer → Connect to servers → DVR Administration tool → Settings → Backup MyVMS settings. Send the created .bkp file to technical support with a description of the problem. You will receive a corrected file that can be imported back through Settings → Restore from backup.
MyVMS XVR does not recognize the hard drive

Possible reasons and solutions:

  • Unsupported partition or file system. Format the hard drive. Warning: formatting will erase all data.
  • Dynamic disk. MyVMS XVR does not work with dynamic disks. Convert it to a basic disk or format it.
  • Damaged SATA cable. Replace the cable.
  • Faulty hard drive. Test the hard drive on a computer and replace it if necessary.
How can I copy files from an Ext4 HDD in Windows?

To copy recordings from the hard drive, install the Ext2Fsd driver. Then find the drive and assign it a letter.

  1. Right-click the drive and select Change drive letter.
  2. Open Tools → Mountpoint Management.

Use the HDD in read-only mode. Do not write to the drive because of Ext4 file system specifics.

IP cameras do not display locally in the MyVMS XVR interface, but they are visible on the client PC
  • The video stream uses MPEG4. Configure the cameras to use H.265 or H.264.
  • The resolution is higher than supported. Multiview supports substreams up to 640×480. Fullscreen supports up to 5 MP on XVR 4S and up to 8 MP on XVR 8S and 16S.
Can the recorder provide RTSP streams?

MyVMS XVR can provide a separate RTSP stream for each channel.

rtsp://username:password@192.168.0.123:9784/cameras/CamN/streaming/main
rtsp://username:password@192.168.0.123:9784/cameras/CamN/streaming/sub

CamN is the number of the video source. Numbering starts from 0.

Which ports does MyVMS XVR use?
  1. 9780 — Observer Surveillance / Playback.
  2. 9786 — Web server.
  3. 9784 — RTSP.
  4. 9796 — Admintool service.

Ports can be changed in the recorder administration section: Manage → Network.

During multiview playback, the “No record” message appears

Recording mode may be configured by detection or disabled. Check the camera recording settings.

Can MyVMS XVR be used as a client workstation?

MyVMS XVR can receive video and audio streams from other MyVMS video devices and display them on a connected monitor. It can work without an HDD.

I cannot connect to MyVMS XVR by domain name
  • No Internet access. Check network access and firewall permissions.
  • Incorrect network settings. Check DNS and Gateway settings.
  • Incorrect date or time. Synchronize the time through Observer → Manage → MyVMS XVR name → Utilities → Date/Time.
  • IP address filtering is enabled. Add the client IP address or clear the filter list.
  • Non-standard NAT ports are used. Check port forwarding or return ports to defaults: Observer — 9780, Web server — 9786.
Entries are missing in the event log
  • There is no directory for archive recording.
  • Several archive paths are configured, and some of them do not exist. Delete missing directories.
Recording to a network resource does not work

Check whether the network resource can be accessed from another computer in the same local network as the XVR.

  1. The resource address must use an IP address, for example \\192.168.1.2\line_archive\, not a NetBIOS name.
  2. The full path to the network resource must already exist before configuration.
Network resource recording stops after a while

If the network resource is located on a Windows computer, make these registry changes:

HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\LargeSystemCache = 1

HKLM\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters\Size = 3

HKLM\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters\IRPStackSize = REG_DWORD 0f(15)

After making changes to the registry, restart the computer.

Can I directly connect 3G/4G USB modems?

All modern USB modems should work. Connect the USB modem and access the recorder by MyVMS domain name through the TURN service.

How can I update MyVMS XVR firmware?

Local firmware update

  1. Download the firmware file for the specific XVR model.
  2. Copy it to the root directory of an NTFS-formatted USB flash drive larger than 1 GB.
  3. Connect the USB drive to the recorder USB port.
  4. Open Manage → MyVMS XVR name → Utilities → Firmware → Update.
  5. Select the firmware file and click Select.

Network firmware update

  1. Download the firmware file for the specific XVR model.
  2. Open Observer → Connect to server → DVR Administration tool → Support → Update firmware.
  3. Select the firmware file and enter the main MyVMS administrator credentials.

The firmware will be updated automatically and the device will restart. Settings should be saved.

The second monitor is not working
  • Monitors and their capabilities are detected only at startup.
  • Connecting or disconnecting cables after startup will not change the display mode.
  • If no monitors are connected at startup, the “one VGA monitor” mode is activated.
  • If two monitors are connected, HDMI is always the main monitor and is placed on the left.
  • Supported resolutions: 1920×1080 and 1280×1024. VGA is always 1280×1024.
  • The second monitor works in multiview surveillance mode only and does not support mouse control.
How can I reboot the recorder? 
Observer → Manage → MyVMS XVR name → Utilities → Reboot
How do I set the time and date?

Time and date can be configured locally or through the network. After configuration, the time synchronizes with NTP servers if the difference does not exceed 25 minutes. 

Observer → Manage → MyVMS XVR name → Utilities
  1. Open Observer → Connect to server → DVR Admintool tab.
  2. Select the device and click Clock.
  3. Set the time zone and synchronize the time with the PC.